1.1. The owner of the online store operating at the Internet address www.wildwoof.pl (hereinafter referred to as the website) is Karolina Gwiżdż WILD WOOF NIP 679 275 0581, REGON 121069943, hereinafter referred to as the service provider.
1.2. Through the Website, the Service Provider runs an online store (hereinafter referred to as the " Store"), where it offers the sale of goods electronically. The rules for using the Store are set out in these regulations (hereinafter referred to as the " Regulations" ).
1.3. The store is a website through which the Service Provider sells goods via the Internet.
1.4. The buyer of the goods offered in the Store is an adult user of the Website who placed the Order (hereinafter referred to as the " Customer ").
1.5. Browsing the content of the Website does not require providing any data, in particular setting up an account on the Website.
1.6. Information about the goods available on the Website constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
1.7. Contact with the Service Provider is possible by phone from Monday to Friday from 9:00 to 15:00, and at the e-mail address firstname.lastname@example.org Price per connection at the rate of the operator used by the caller, as for mobile calls to the Red Bull network .
GENERAL TERMS OF SALE
2.1. The sale of goods by the Store takes place by concluding a sales contract via the Internet. The sales contract is concluded by placing an order by the Customer and confirming its acceptance by the Service Provider.2.2. The subject of the sales contract may be goods presented on the Website and included in the Store's offer at the time of placing the Order. 2.3. Orders placed by Customers are carried out according to the prices applicable on the day of placing the Order, shown in the photo or description of the goods. The prices of the goods are retail prices and include all taxes. Prices are given in Polish zlotys.
ACCOUNT REGISTRATION ON THE SITE
3.1. Placing Orders is also possible without prior registration of an account on the Website.
3.2. Account registration by the user consists in providing the following information in the registration form available on the Website: login and e-mail address and password, data necessary to complete the orders referred to in §4 of the Regulations, accepting the Regulations and selecting the "register" button. The condition for the Registration is consent to the processing of personal data on the terms described in the Regulations.
3.3. Access to the account is possible after entering the login and password assigned to the given account.
3.4 The account service on the Website is provided by the Service Provider free of charge
§ 4. ORDERS
4.1. An order is a Customer's declaration in electronic form, using the Internet and the Website's functions, of the will to conclude a contract for the sale of products selected by him from among those currently available in the Store and presented on the Website for the price being the sum of the prices of selected goods and delivery costs.
4.2. An order can be placed by the Customer through the Website, 24 hours a day, 7 days a week, throughout the year.
4.3. The selection of goods for the Order is made by adding them to the shopping list - basket. It is possible to verify the contents of the basket at any time.
4.4. After adding products to the basket, the Customer selects the "GO TO CHECKOUT" button and then selects the address, delivery method and payment method. The Customer completes the Order by pressing the "PLACE AN ORDER" button, which is then sent to the Service Provider for confirmation. If the Customer places an Order as a visitor of the Website (i.e. without Registration), before pressing the "PLACE AN ORDER" button, he is obliged to read the Regulations and agree to the processing of personal data on the terms set out in the Regulations.
4.5. Until the product selection is confirmed with the "PLACE AN ORDER" button, the Customer has the option of making changes and modifications to the products in the basket, as well as contact details for shipping or billing.
4.6. The Service Provider will confirm the Order placed by the Customer by indicating via the Website after selecting the "PLACE AN ORDER" button and separately in the e-mail message sent to the Customer's address, the Order data, in the form of: a) Service Provider's data b) Customer's
b) Order number;
c) a list of goods being the subject of the Order, along with unit prices;
d) the total gross amount and the selected payment method and date;
e) the total value of the Order, including all costs;
f) method and date of delivery;
g) information on the right to withdraw from the contract, including the costs of returning the item in the event of withdrawal from the contract;
4.7. In the process of placing the Order, the Customer may express the will to receive an invoice, which may be attached to the shipment or sent electronically to the indicated e-mail address in the form of an electronic image of billing documents.
4.8. The Store may contact the Customer by phone or e-mail in connection with the submission or execution of the Order.
4.9. In the event of any inaccuracies in the content of the message confirming acceptance of the Order, the Customer may contact the Store via e-mail at email@example.com, specifying the Order number in the content of the message.
4.10. The order will be delivered to the shipping address indicated by the Customer in the Order.
5.1. The Customer may choose one of the following forms of payment for the Ordered Products:
a) transfer (prepayment): the payment for the Order will be transferred to the Store's bank account provided in the e-mail confirming the Order,
b) online payment via the PayPal Online Payment System, Blue Media ARE
5.2. The rules for making payments by Customers via the PayPal System and the complaint procedure are available at www.paypal.com.pl. Using payments via the online payment system requires prior acceptance by the Customer of the regulations of these services. The terms of providing these services are available in the link presented on the Website.
5.3. The store does not sell and deliver cash on delivery.
5.4. Payment by credit card
ORDER EXECUTION AND SHIPPING
6.1. The implementation of the Order begins:
a) in the case of Orders paid by bank transfer - after the funds have been credited to the Service Provider's bank account,
b) in the case of online payments via PayPal - when the Customer receives an automatic e-mail with information about accepting the payment,
6.2. When all the goods ordered by the Customer are completed and ready for shipment, an e-mail is sent about the shipment.
6.3. After sending to the Customer, the Orders are delivered, depending on the selected shipping method, within:
a) DPD - 13 business days. For card payments, the order processing time is counted from the moment of obtaining a positive authorization.
6.4. The Customer may withdraw the placed Order only by e-mail to firstname.lastname@example.org
The Customer cannot cancel an Order that has already been shipped (the Customer has received a shipping message).
6.5. If the Store's warehouse runs out of a product or products covered by the Customer's Order and it will not be possible to order them from suppliers within the time provided for the execution of the Order, the Service Provider will inform the Customer about this fact by sending a message to the e-mail address provided by the Customer or by contacting by phone in order to propose alternative goods, divide the Order into parts or cancel the Order in whole or in part.
6.6. In the event that the Customer does not agree to the implementation of the Order with alternative products, the Order will be canceled in whole or in part according to the Customer's choice.
6.7. If in the situation described in 6.5. and according to the Customer's choice, the Order will be divided, the Customer only bears the costs of delivering the first shipment. The costs of delivery of the remaining shipments resulting from new Orders resulting from the division of the original Order shall be borne by the Store.
6.8. Regardless of the rights described above, in the absence of goods in the Warehouse or the inability to fulfill the Customer's order, the Online Store has the right to withdraw from the contract within 30 (thirty) days from the date of its conclusion. If the expected order completion date is longer than 30 (thirty) days, the Online Store has the right to withdraw from the contract within the period provided for the execution of the given order. If the payment for the goods was made in advance - the Online Store will refund the amount due for the goods to the Customer immediately after canceling the order.
6.9. If the Customer does not make any decision in the situations referred to in 6.5., including the inability to contact the Customer for reasons not attributable to the Service Provider, the Service Provider may exercise the contractual right of withdrawal within 30 days from the occurrence of this event from the order in full.
6.10. In the event of cancellation of the Order in the situation described in 6.6., and the Customer has already paid for the Order, the Service Provider will refund the Customer the amount paid (or part of it in the case of partial execution of the Order) in accordance with generally applicable law.
6.11. In the absence of payment or confirmation of the Order by the Service Provider within 5 business days, the Order will be canceled by the Service Provider, of which the Customer will be notified via e-mail.
WITHDRAWAL FROM THE AGREEMENT AND REPLACEMENT OF GOODS
7.1. The customer may withdraw from the sales contract concluded via the Store's website, without giving any reason and without incurring costs, except for those described in this paragraph, by submitting a relevant written statement to the Service Provider within 14 days from the date of completing the Order (delivery date of products to the address resulting from the Order ). The right to withdraw from the sales contract is not entitled to the Customer in the cases specified in art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). If the Order is delivered in batches (separately), the 14-day period for withdrawing from the sales contract is counted from taking possession (handing over) of the last goods from this Order.
7.2. In the event of withdrawal, the sales contract is considered void and the Customer will receive a refund of the amount paid for the purchased goods, including the costs of delivery of the Order (except for additional costs resulting from the method of delivery selected by the Customer in the Order other than the cheapest usual method of delivery offered by the Store)) and is obliged to immediately, but not later than within 7 days, return the delivered goods unchanged to the Service Provider's address or hand them over to a person authorized by the Service Provider to receive them. The cost of returning the products to the Service Provider is borne by the Customer. In the event of withdrawal from the sales contract, the Service Provider sends the returned money immediately, but not later than within 14 days from the receipt of the Customer's statement of withdrawal from the sales contract.
If it is necessary to return funds for a transaction made by the customer with a payment card, the seller will refund the funds to the bank account assigned to the payment card of the Ordering Party.
7.3. The refund of the amount paid by the Customer is made by bank transfer to the account indicated by the Customer in the statement of withdrawal from the sales contract.
7.4. The customer is responsible for reducing the value of the goods returned as a result of withdrawing from the contract as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
8.1. The Service Provider is liable to the Customer for defects in the goods purchased by the Customer, to the extent specified in the Civil Code (Journal of Laws of 2014, item 121, as amended). The Service Provider is liable to the Customer if the sold goods have a physical or legal defect (warranty), where the physical defect is the non-compliance of the delivered products with the contract. The customer has the right to file a complaint within 2 (two) years from the date of delivery of the goods by the Service Provider.
8.2. Complaints should be submitted in writing to the address of the Service Provider. When submitting a complaint, the goods under complaint must be delivered to the Service Provider together with proof of purchase and a completed complaint application (description of the complaint, scope of the complaint) to the following address: Karolina Gwiżdż WILD WOOF Bieździedza 104, 38-214 Bieździedza, Poland
8.3. The Service Provider will consider the complaint within 14 days from the date of submitting the complaint and notify the Customer about the further procedure.
8.4. If the complaint is found to be justified, the Service Provider will immediately replace the defective product with a defect-free one or remove the defect. The above does not affect the Customer's ability to demand a price reduction or withdrawal from the contract if the defect is significant. The complaint will be considered within 14 days. If it is not possible to replace the goods, remove the defect or reduce the price, the Service Provider will refund the amount due immediately in accordance with applicable law.
9.1. Service provider on the basis of the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002 No. 101, item 926, as amended) in connection with the Act of July 18, 2002 on the provision of electronic services ( Journal of Laws of 2002, No. 144, item 1204, as amended), as the data controller, is entitled to process Customers' personal data in order to use the service and conclude the contract (account submission, submission and execution of Orders), settlement of the contract (accounting) consideration of a complaint if it is submitted by the Customer, explanation of the circumstances of unauthorized use of the service, as well as for archiving purposes.
9.2. Customers' personal data are also processed for the purpose of direct marketing of the Service Provider's own products and services. The customer has the right to object to the processing of his data for marketing purposes. The Buyer may agree to receive commercial information regarding the Service Provider by electronic means.
9.3. The scope of the Customers' personal data processed is as follows: name, surname, optionally company name, e-mail address, address of residence, telephone number, contact telephone number.
9.4. In order to properly resolve the complaint, the customer should provide at least the following personal data: name, surname, street, house number, apartment number, contact telephone number.
9.5. The Service Provider also processes operational data regarding the IP address of the Customer's device for technical and statistical purposes.
9.6. The customer has the right to inspect his personal data and correct them, as well as a justified request to delete them.
9.7. Personal data is processed with technical and organizational measures ensuring protection of the processed data in accordance with the requirements set out in the provisions on the protection of personal data, including the Regulation of the Minister of the Interior and Administration of April 29, 2004 on the documentation of personal data processing and technical and organizational requirements that should be met by IT devices and systems used to process personal data (Journal of Laws No. 100, item 1024).
9.8. Providing data is voluntary, but necessary in order to provide the service electronically and perform the sales contract or consider the complaint.
10.1. In matters not covered by the Regulations, the provisions of Polish law shall apply, in particular the Act of 24 June 2014 on consumer rights (Journal of Laws of 2014, item 827), the Act of 23 April 1964 - Civil Code ( Journal of Laws of 2014, item 121, as amended).
10.2. Any disputes arising between the Customer and the Service Provider will be settled by the court competent for the seat of the Service Provider.
10.3. All names of goods offered for sale by the Store are used for identification purposes and may be protected and reserved under the provisions of the Industrial Property Law, the Copyright and Related Rights Act.
10.4. These Regulations apply to Orders placed after February 19, 2015.
10.5. Proper use of the Website requires an ICT system that meets the following requirements:
a) a screen with a resolution of at least 1024 x 768 pixels;
b) access to the Internet;
c) Internet Explorer, Mozilla Firefox, Google Chrome web browser, in the latest version, with cookies enabled;
d) to receive e-mail messages - having an account and e-mail address.
10.6. The Service Provider reserves the right to temporary interruptions in the functioning of the Website, however, the above does not affect the execution of confirmed Orders.
10.7. The Customer declares that the data provided by him to the Service Provider, in particular personal and company data, delivery and correspondence address, are true and complete. In the event of a change in data, the Customer is obliged to notify the Store of this fact by updating the data on the account established as part of the Registration.
10.8. The Service Provider may amend the Regulations, subject to the following sentences. The change enters into force within 14 days from the date of posting on the Website information about the change in the Regulations and notifying the Customers who have registered about its change via e-mail. Using the Account by the Customer requires acceptance of the amended Regulations. The amendment to the Regulations does not apply to Orders placed with the Service Provider before its entry into force.
10.9. The Customer is obliged to comply with the prohibition of abusing electronic means of communication and providing the following content via or to the Website:
- causing or likely to cause its incorrect operation or overloading,
- infringe the rights of third parties, generally accepted social norms or are inconsistent with generally applicable laws.
10.10. The customer has the right to terminate the contract for the provision of electronic services (account services on the Website) at any time by deleting the account created as part of registration.
10.11. The Service Provider has the right to terminate the contract for the provision of electronic services at any time, with a 14-day notice period, which runs from the date of notification to the Customer to the e-mail address indicated in the Account, for important reasons, e.g. in the event of cessation of business or shop activities; violation of the Regulations by the Customer, lack of acceptance of the amended Regulations by the Customer within 90 days of notification of the change.